Critical Questions 2017-05-06T12:04:09+00:00

QUESTIONS YOU MUST ASK ANY ROOFING COMPANY

  • 1. Question You Should Ask: Are you licensed?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: The Contractors State License Board (CSLB) protects California consumers by licensing and regulating the state’s construction industry.
  • 2. Question You Should Ask: Do you have workman’s comp insurance?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: At one time employers with three or fewer employees didn’t have to offer workman’s compensation insurance; now they do by law. Still, some contractors and roofers will skimp out on this requirement. The reason? Insurance isn’t cheap, and some would rather take their chances. The problem, of course, is when the chance is taken on your property and an employee becomes injured. If you hire a company that doesn’t offer employees workman’s compensation and someone gets injured on your property, you might find yourself forking over thousands of dollars to pay for medical bills. This is a loss no homeowner wants to incur. To protect yourself, make sure the company you hire insures each worker that will be present on your property.
  • 3. Question You Should Ask: Do you carry general liability insurance?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: Workman’s compensation covers the employees on your property; general liability insurance covers your actual property. For example, if a contractor accidentally burns your house down in the process of welding something on your roof (it has happened!) and the company doesn’t carry liability insurance, you could be responsible for covering the debts incurred by this tragic accident. When it comes to insurance, though, don’t simply take the roofer’s word for it. Ask to see an insurance certificate. This certificate will list your name and address as an additional insured, so if something happens on the job, you –and all of your hard-earned property – are covered. If you still feel hesitant, call the insurance company and ask.
  • 4. Question You Should Ask: Will you remove my old roof?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: Some roofers will claim to save time and money by inspecting, with their eyes, the old roof, and then, if all looks well, shingling over it. However, unless the old shingles are pulled up you will never know if you have soft spots or rotten wood beneath the current shingles. If bad spots remain behind, you will have larger, costlier problems in the future. Don’t let a roofer place a new roof on your house until they have taken up the old roof.
  • 5. Question You Should Ask: Are you going to install drip edge or edge metal when you install the new roof?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: The drip edge or edge metal is a small piece of aluminum placed under the shingle where it comes off of the roof. This piece of metal extends past the roof and allows runoff to flow into, rather than behind, the gutters, protecting the fascia and wood on your roof. If a drip edge or edge metal is not installed, you will incur problems associated with water damage. However, unless you specifically ask about drip edge prior to the job, some roofers will skip over this part of the process. For this reason, it is essential you ask about drip edge prior to hiring a roofing company.
  • 6. Question You Should Ask: What will you do in the case of in-climate weather during the job?
    The Answer You Want to Hear: Yes we will cover the job project in tarpaulins or plastic covers
    The Reason You Need To Ask This Question: If the prettiest of days turns into a rain storm, what will the roofing company do to protect the interior of your home? Make sure your roofer has a plan for this. Your roof should be covered in some type of plastic sheeting or tarpaulin to ensure it, and everything beneath it, remains dry. Also ask what the plan is if the rainy days extend for a while. Will the company come back to ensure the covering is keeping the home dry? If there is a storm with high winds, will someone be available to come out and secure the covering if it appears to not be holding?
  • 7. Question You Should Ask: What is the warranty on my new roof?
    The Answer You Want to Hear: Minimum of 25 years
    The Reason You Need To Ask This Question: Today’s dimensional style shingles cost the same price as the older style shingles and also last longer. Homeowners should get at least a 25 year warranty with both product types though.
  • 8. Question You Should Ask: How will you protect my landscaping during this project?
    The Answer You Want to Hear: Before you hire a company, ask specifically what they will do to protect your landscaping. Where will the ladders go? Where will the old shingles and potentially rotten plywood be dropped or tossed so that it doesn’t affect the bushes and flowers that surround your house? If an accident does occur and an employee from the company tromps through your rose garden, what will the company do to fix the damage?
  • 9. Question You Should Ask: Is there going to be someone on site with whom I can communicate with?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: While we always hope home renovation projects run smoothly, experience proves they don’t. If you return home after a long day at work to find your roof is as open as a convertible and the company is ready to leave for the night, you want to know there is a project manager on site with whom you can communicate your concerns. While some companies will tell you during the sale that you’ll have someone on site managing the job, you might find when the crew shows up in the morning no one is sure who that project manager is. Find out before you leave for the day. If you still don’t know, call the company and ask. And if no one can answer, send the crew away until they can. A reputable roofing company will have someone on site throughout the project to answer questions and address concerns.
  • 15. Question You Should Ask: Do you provide a written estimate?
    The Answer You Want to Hear: Yes
    The Reason You Need To Ask This Question: Settling into a contract without a detailed estimate can cause problems in the long run. Be sure, before signing a contract, you have a detailed estimate for the job. Include the cost of removing the old roof, adding the new roof, and anything that could come up in the process, such as rotten plywood that needs to be replaced.